About the Role:

My client is one of the leaders in their field in New Zealand and is seeking an IT Support Engineer to be responsible for predominantly Level 2 issues. You'll provide user support across the whole firm for all applications and systems.

Your responsibilities will include:

• Desktop Installation, configuration, testing and project support
• Triaging, assessing and resolving problems with minimal impact to users
• Support of audio-visual solutions for internal meetings, client functions, etc
• Using empathy to calm down potentially frustrated end users and resolving issues

Skills & experience required:

• ITIL experience
• Windows experience
• 3+ years in a Technical Support role
• Can hit the ground running
• Large enterprise experience is highly desirable
• Experience in a transitioning service desk environment / onboarding a new service
• ServiceNow experience highly desired
• Excellent communication skills

You MUST HAVE NZ Citizenship or Permanent Residency to be eligible for this role

We'd love to hear from you, if this is the right role for you - APPLY now or contact Tim Fang on timothy.fang@beyond.co.nz for a confidential discussion.

Ref 102677

Beyond Recruitment IT & Transformation, connecting IT talent with IT opportunities. Visit www.beyond.co.nz for more roles and information.

Candidates who have the legal right to work in NZ are invited to apply.

NB: While all candidates will be reviewed, only shortlisted candidates will be contacted.