Service Desk Analyst

IT and Telecommunications

Job description

This front-line support role will see you engage and assist one of the largest and high-profile organisations in New Zealand.

As a level 2 service desk role, you will be working across a wide range of technical issues including mobile platforms, gathering information, resolving and escalating to the correct person.  While training will be given on the in-house systems, we’ll need to see your initiative and problem-solving capability shine through; capability to pick things up quickly will be a major benefit.

Ideally, you should have the following skills:

  • Experience in a level 2 help desk support role
  • Experience using ITSM process (IT Service Management)
  • Ability to solve technical problems quickly and clearly to a customer via telephone.
  • Experience working with a wide range of technologies including: Windows Server, Exchange 2010, Active Directory, SQL Server, Lotus Notes.

This employer offers flexible working hours and is always committed to developing their people and providing opportunities to progress.

What you need to do now:

If you have the relevant skills and experience as above, we’d like to hear from you as soon as possible; so click APPLY NOW or call Karl Millington on 04 473 2113, quoting Job ref: 95837

We review and progress suitable applications as we receive them, all applications will gain a response within 48 hours.