• Contract position, immediate start
• Expand your Service Design toolkit
• Project team

If you enjoy collaborating, using project management skills and working within a tight knit project team this could be the role for you. You will have the potential to make a real difference in this organisation.

You will have:

• Proven experience in customer centric service design (design thinking, human centred design, systems thinking) and analysis, preferably in a digital environment
• Experience in conducting customer research and turning data into actionable insights
• Experience in mapping customer journeys and service blueprinting to enhance the customer experience
• Good knowledge and understanding of technology and its impact on the business environment
• Experience with concepting, ideation, and iterative prototyping
• Proven ability to effectively capture, analyse and document research and to assess potential solutions
• Creatively analytical e.g. out of the box thinking with well researched ideas
• Proven ability to communicate effectively with user groups, stakeholders and all levels of management
• The ability to visually communicate and articulate the customer experience in an engaging way

Please APPLY NOW!

Job Ref: 99450