Help Desk Support Engineer

IT and Telecommunications

Job description

About the role

This role with have you providing remote and face-to-face technical support to users of supported products and ensuring technical queries not progressing are escalated to L3.

What you will need:

  • Industry experience, preferably including remote user support in similar multi-server Active Directory based environment
  • Strong demonstrate technical knowledge and experience with the configuration, setup and maintenance of desktops and laptops
  • Technical knowledge and experience in troubleshooting server, desktop and laptop issues
  • Security software such as Windows updates/patches, Sophos anti-virus, firewalls and any other security software/ practices in use
  • Business application support such as troubleshooting basic/common issues as well as more technical tasks, including: - creating user
  • Accounts, password resets, configuring security settings / groups, etc
  • Systems Engineer/Systems admin background
  • Expertise in Windows Operating Systems

We'd love to hear from you, if this is the right role for you - APPLY now

Ref: 97722

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