About the role
This role with have you providing remote and face-to-face technical support to users of supported products and ensuring technical queries not progressing are escalated to L3.
What you will need:
- Industry experience, preferably including remote user support in similar multi-server Active Directory based environment
- Strong demonstrate technical knowledge and experience with the configuration, setup and maintenance of desktops and laptops
- Technical knowledge and experience in troubleshooting server, desktop and laptop issues
- Security software such as Windows updates/patches, Sophos anti-virus, firewalls and any other security software/ practices in use
- Business application support such as troubleshooting basic/common issues as well as more technical tasks, including: - creating user
- Accounts, password resets, configuring security settings / groups, etc
- Systems Engineer/Systems admin background
- Expertise in Windows Operating Systems
We'd love to hear from you, if this is the right role for you - APPLY now
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