Are you an experienced Dispatch Coordinator ready for your next career adventure? We have an exciting opportunity waiting just for you in scenic Mt Maunganui! This position offers an immediate start, putting you right at the heart of the action. Don't miss your chance to join our dynamic team-apply today and elevate your career to new heights!

About the role:

This position follows a rotating shift schedule, comprising 84 hours over each two-week period. In the first week, shifts run from 6:30 AM to 6:30 PM over four consecutive days. In the second week, shifts are scheduled from 6:30 PM to 6:30 AM across three days. A roster will be provided two weeks in advance to inform you of your upcoming shifts.

As a dispatch coordinator, your main tasks will be to:

• Dispatch faults received from client to field based employees.
• Manage and resolve customer complaints, escalate through notifying Service Hub Manager of potential issues where necessary.
• Resolve problems by understanding the business and providing answers or alternative solutions, implementing solutions, and escalating unresolved issues.
• Maintain the integrity of power systems through timely and accurate data entry.
• Maintain client/ Registered Electrical contractor liaison.
• Compliance with all Zero Harms policies and procedures.
• Additional relevant duties as and when required from the Service Hub Manager.

  To progress further, you must demonstrate the following:

  • Minimum two years customer service experience
  • Excellent oral and written communication skills Time management/ organization skills
  • Problem solving ability.
  • Ability to remain calm and professional under pressure.
  • Strong customer focus Attention to detail
  • Sound computer/keyboard skills
  • Previous Call Centre experience preferable Experience within the Electrical Industry an advantage
  • Pass a pre-employment drug test.
  • Have no criminal convictions.
  • 2 recent work-related references

    **All applicants must hold NZ Citizenship or Residency.

    If this role aligns with your interests and skills, please apply now by submitting your current/up-to-date CV and uploading any relevant certificates and we will be in touch with you shortly.

    "As one of the world's largest employers, we believe in talent not labels, and focus on the diverse and unique skills our people bring. Our commitment to equal opportunity, inclusion, and diversity is part of our broader dedication to respecting fundamental human rights across our value chain. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued."