Customer Service Coordinator

Call Centre and Customer Service

Job description

Beyond is the largest 100% Kiwi-owned multi-specialist recruitment agency in New Zealand. With offices nationwide, we’re here to help to take your career to the next level. We work with a number of exciting organisations Auckland wide.

Our client is a well-established organisation based in the heart of CBD and are ready to take on a  confident and vibrant customer focused member to be a part of the high performing Customer Services Team. The role is email and phone based, and you will be the first point of contact to existing customers for their queries and requests. Consider yourself suitable? Keep reading.

Key responsibilities:

  • Answering & making calls to our client base
  • Keeping up to date with record keeping and documentation
  • Ensuring solutions are tailored to the customers' situations
  • Work as part of a team to achieve productivity targets

To be successful in this role you should have:

  • Strong commitment to the efficient and effective delivery of administrative tasks
  • Experience within technical customer service would be
  • Courteous phone manner and an ability to build strong rapport
  • An expert problem solver and Communicator
  • Attention to detail and integrity with compliance
  • Excellent Microsoft Office Skills
  • Valaid work visa or working holiday visa

What’s in it for you?

  • Be a part of a team that is culturally inclusive, friendly and inviting
  • Offices are located close exciting cafes, restaurants and shops nearby
  • Long term assignment
  • Recognition for achievement

If you have a passion for customer service and high attention to detail and a desire to be a part of an exciting and friendly organisation, we want to see your application. Apply now with your CV in a word.doc and the successful applicants will be contacted after 7th of January. For any queries, please call me on 021937783 quoting Ref AK 96384

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