Customer Care Representative

Call Centre and Customer Service

Job description

Thinking fast on your feet, analysing needs and identifying the right course of action is something a fabulous administrator like you does each and every day. You’re a people person, who excels under pressure and you have that rare combination of life skills and know-how that ensures things get done. Which is why our client wants you to be part of their incredible service.

For over 100 years, they’ve been caring for people in their homes to provide a ‘restorative model of care’ that’s about helping each client set and reach their personal goals. Key to this, is connecting the right caregivers with the right clients to ensure they receive the best support possible. And that’s where you’ll really shine – taking those customer calls, determining the response required and connecting them with appropriate care. Here, your ability to listen, show empathy and support sometimes frustrated or stressed customers at a difficult time in their lives will really set you apart.

Scheduling clients, caregivers and home visits will be key part of your role, so you’ll need superb attention to detail, high levels of accuracy and of course, amazing relationship building skills.  A super multi-tasker, your skillset will also include data entry savvy, confidence with systems and a commitment to delivering an outstanding level of customer care.

If new challenges, personal growth and a sense of fulfillment is something you’re yearning for, this dynamic, progressive and supportive organisation is certain to enhance your career. If you’d like to part of a warm, caring, professional and community-oriented organization, apply now!