Consumer Experience Agent

Call Centre and Customer Service

Job description

Our client is a well-established organisation based in Manukau & East Auckland area and are looking for dedicated and passionate consumer experience agent to be a part of their inclusive, well-knit and high performing team.

Being in the Customer Experience, you will be the first point of contact for all new and existing customer queries and concerns. You will be the voice of the company and hence we require an ideal candidate to have amazing customer service skills, the resilience to deal with customers on their good and bad days and a positive and friendly attitude.

The right candidate must have:

  • Experience within retail customer service and call centre
  • Courteous phone manner and an ability to build strong rapport
  • An expert problem solver and communicator
  • Attention to detail and integrity with compliance
  • Ability to grasp new information
  • Experience within financial, technical and appliance based industry will be a bonus
  • Be Solution oriented
  • Positive and Upbeat nature

What you get in return:

  • An environment of constant growth and development
  • Career Progression Opportunities
  • Recognition for achievement
  • Stable and Full time hours
  • Car Park Facilities

If you have a passion for customer service and high attention to detail and a desire to be a part of a market leading organisation, we want to see your application. Apply now with your CV in a word.doc and you will be contacted if you are successful. For any further questions Reva Dalal, Recruitment Specialist on 021 937 783. Please quote Ref AK 96285