Application Co-Ordinator & Trainer
Engineering
Job description
Key Skills & Attributes
- Strong attention to detail
- Practical skills - must be able to understand a business process and how software is used to accomplish that process.
- Good level of computer literacy including working with databases.
- People skills - able to communicate well with a range of people to quickly convey essential information.
- Ability to work to deadlines and make sound decisions while working under pressure.
- Strong problem solving, time management and teamwork skills.
- Flexibility - ability to work extended hours or weekends as required.
- On Call: You will be required to be on call on a rostered basis.
- Show a willingness to learn new skills.
- A strong customer focus and patience.
- Ability to communicate with an audience of wide range of technological aptitudes.
- Affinity with IT and Digital aka Technology
Key Responsibilities
- Identify and prioritise incidents and requests in the service desk application.
- Achieve KPIs on first contact resolution, meet service level targets and maintain an NPS score in upper quartile.
- Provide first and second line support on business queries for all applications, particularly,
Our Client 's Production, Post-Harvest and Supply Chain Software stack. Provide first and second line support on Istari and EAN printer queries.
- Ensure our company is setup correctly with the right permissions in applications.
- Escalate to application support providers and co-ordinate a timely resolution to escalated issues liaising between service provider and reporter.
- Document all known support processes.
- Ensure system/masterdata set up for season is completed.
- Test (where possible) elements of operational processes and software integration - emphasis on pre-season and as part of ticket trouble shooting.
- Participate in the delivery of software/system training across the business.
- Support business users to ensure system enhancements and improvements are scoped and documented and in line with our company processes.
- Investigate and advise on opportunities to improve business applications and implement required changes by either modifying the existing systems or installing hardware and software solutions.
If you are keen to explore this amazing opportunity for a fantastic established company, then email me today.
contact Ashleigh Ridderhof at aridderhof@adecco.co.nz
- Investigate and advise on opportunities to improve business applications and implement required changes by either modifying the existing systems or installing hardware and software solutions.
- Support business users to ensure system enhancements and improvements are scoped and documented and in line with our company processes.
- Participate in the delivery of software/system training across the business.
- Test (where possible) elements of operational processes and software integration - emphasis on pre-season and as part of ticket trouble shooting.
- Ensure system/masterdata set up for season is completed.
- Document all known support processes.
- Escalate to application support providers and co-ordinate a timely resolution to escalated issues liaising between service provider and reporter.
- Ensure our company is setup correctly with the right permissions in applications.
- Provide first and second line support on business queries for all applications, particularly,
- Achieve KPIs on first contact resolution, meet service level targets and maintain an NPS score in upper quartile.
- Identify and prioritise incidents and requests in the service desk application.
- Affinity with IT and Digital aka Technology
- Ability to communicate with an audience of wide range of technological aptitudes.
- A strong customer focus and patience.
- Show a willingness to learn new skills.
- On Call: You will be required to be on call on a rostered basis.
- Flexibility - ability to work extended hours or weekends as required.
- Strong problem solving, time management and teamwork skills.
- Ability to work to deadlines and make sound decisions while working under pressure.
- People skills - able to communicate well with a range of people to quickly convey essential information.
- Good level of computer literacy including working with databases.
- Practical skills - must be able to understand a business process and how software is used to accomplish that process.