Application Co-Ordinator & Trainer
Engineering
Job description
- Coordinate and manage or assist with the implementation of new and updated applications and support their use as required
- Coordinate with IT colleagues to resolve any issues where needed to ensure positive outcomes and improvements
- Ensure documentation about the operation and configuration of new systems and applications is accurate and complete
- Ensure transfer knowledge of new and upgraded applications and systems to the Applications Support person with handover of application/system to BAU
- Provide third level support to the Applications Support person for requests for assistance with applications.
- Provide new user, refresher and expert training and guidance for end users so they are competent and able to maximise the use of Council's business applications
- Prepare and distribute effective training resources for new applications including any associated changes in business processes
- Work closely with the business to understand training needs and complete training needs assessments
- Liaise with Organisational Development & Capability to ensure employees newly appointed to roles know how to use the applications required
- Undertake Business Analysis activities including the documentation of business requirements
- Undertake solution testing under guidance as required
- Proactively shares knowledge within team and with clients on calls through the call management process and the maintenance of documentation.
- Provide other support to the IS team as required within your capabilities
- NB: the key accountabilities listed above are not an exhaustive list. You may be expected to undertake additional responsibilities in the course of your employment that are consistent with the purpose of your employment.
Required:
- Experience in training and transferring skills to colleagues including end users
- Applying information systems knowledge with the ability to assist users to resolve their own problems with applications and systems
- Proven relevant industry experience
Desirable:
- Relevant IT tertiary qualification or proven equivalent experience
- Proven ability to work as part of an inspirational team
- Well-developed interpersonal and relationship engagement skills
- A history of being a high performer who consistently delivers agreed performance outcomes and outputs
- An ability to actively facilitate cross organisational and cross functional services and collaboration in a matrix structure
- Strong demonstration of a customer, key account and solutions focus
- Proactive engagement and acceptance of accountability and problem solving
- Strong communication skills, both written and oral
- An ability to effectively train and mentor colleagues regardless of aptitude and learning styles
- Proven ability to adapt and deal effectively with changing priorities and requirements
- Strong attention to detail, high quality standards, and excellent organisational skills
- Proven ability to adapt and deal effectively with changing priorities and requirements
- An ability to effectively train and mentor colleagues regardless of aptitude and learning styles
- Strong communication skills, both written and oral
- Proactive engagement and acceptance of accountability and problem solving
- Strong demonstration of a customer, key account and solutions focus
- An ability to actively facilitate cross organisational and cross functional services and collaboration in a matrix structure
- A history of being a high performer who consistently delivers agreed performance outcomes and outputs
- Well-developed interpersonal and relationship engagement skills
- Proven ability to work as part of an inspirational team
- Relevant IT tertiary qualification or proven equivalent experience
- Proven relevant industry experience
- Applying information systems knowledge with the ability to assist users to resolve their own problems with applications and systems
- Experience in training and transferring skills to colleagues including end users
- NB: the key accountabilities listed above are not an exhaustive list. You may be expected to undertake additional responsibilities in the course of your employment that are consistent with the purpose of your employment.
- Provide other support to the IS team as required within your capabilities
- Proactively shares knowledge within team and with clients on calls through the call management process and the maintenance of documentation.
- Undertake solution testing under guidance as required
- Undertake Business Analysis activities including the documentation of business requirements
- Liaise with Organisational Development & Capability to ensure employees newly appointed to roles know how to use the applications required
- Work closely with the business to understand training needs and complete training needs assessments
- Prepare and distribute effective training resources for new applications including any associated changes in business processes
- Provide new user, refresher and expert training and guidance for end users so they are competent and able to maximise the use of Council's business applications
- Provide third level support to the Applications Support person for requests for assistance with applications.
- Ensure transfer knowledge of new and upgraded applications and systems to the Applications Support person with handover of application/system to BAU
- Ensure documentation about the operation and configuration of new systems and applications is accurate and complete
- Coordinate with IT colleagues to resolve any issues where needed to ensure positive outcomes and improvements